How to Get Southwest Airlines.
Southwest Airlines offers cheap air travel to 72 Southwest cities.
Southwest Airlines serves 99 U.S. cities and more than 120 million passengers per year with cheap, point-to-point air transportation, and since 2003 it has been the country ‘s largest national air carrier. The company professes a mission to provide exceptional customer support, and if its passengers cannot find necessary information on its site they have a number of different ways to contact Southwest. If you’re flying with the airline and also will need to get in touch with a real human being with questions, complaints, concerns or even compliments, then you can get in touch with Southwest by telephone, email, snail mail or Twitter.
Call Southwest Airlines’ customer support line, 1-800-I-FLY-SWA (800-435-9792), for bookings, luggage info or general queries. Spanish-speaking customers may call 800-VAMONOS (800-826-6667) for assistance. To check the status of a flight, such as arrival and delay times, an automatic flight information line is available at 888-792-8747.
Listen to the automatic menu to obtain the right section for your individual situation, then press the desired amount and wait to be connected with a Southwest Airlines agent. Press "0" if you do not know which section you need. This takes you directly to the main operator.
Depending on time of day and call volume, you may be put on hold.
Go to the official site, Southwest.com, and click on "Contact Us" under the Customer Service heading located at the bottom of the display.
Click on the "E-mail Us" button, located on the left-hand side of the display, and await the pop-up display to load. If you’ve got a pop-up blocker on your computer’s browser, then you may need to disable it in order for the email form to load properly.
Supply as much info about the nature of your message, such as any flight info, names, dates and other details that allow the customer support section to forward your email to the appropriate section. When complete, click on the "Send E-mail" button at the bottom of the form.
Southwest Airlines’ Mailing Addresses.
Determine the reason behind your letter, whether it worries travel preparation, company or customer service, in order to choose the correct mailing address.
Call Southwest Airlines corporate headquarters at 214-792-4000 to acquire a department listing and names, if you have company correspondence to ship. For customer service-related email, contact 800-435-9792 for names and section listings, if needed.
Address business-related and other company correspondence to: Southwest Airlines Attention: [Insert name of contact person here] P.O. Box 36611 Dallas, TX 75235.
Address customer service-related email on this address: Southwest Airlines Attention: [Insert name of contact person here] P.O. Box 36647-1CR Dallas, TX 75235.
Call 214-792-4415 to find contact information for the Investor Relations division. Send email for this division to: Southwest Airlines Co..
Southwest Airlines’ Twitter Account and Online Forum.
Southwest Airlines supports its customers to get the company or cite it on Twitter. Send a Tweet outlining your question, comment or concern with the manage @Southwestair.
Southwest Airlines’ site has a discussion forum where you can post queries and comments which needs to be seen, and possibly reacted to, by an official agent. Other Southwest customers can also react to your post, and may answer your question or provide useful advice.
Contact Southwest Airlines by telephone to get the fastest reply. With email and normal email, it can take from a few days to southwest cancelled flights several weeks to get a response.
When calling the airline to lodge a complaint, maintain copies of all correspondence sent and received for your documents.
Send important business, investment or legal documentation by certified mail, return receipt requested, to track your correspondence.
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